Refund policy

Changes and Returns

When you purchase online, you have a statutory right to return a Product for up to 14 days after your order has been delivered (cooling off period). However, we can change or cancel an order right up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund. Any products returned including the documentation and original packaging must all be in a re-saleable condition.

Faulty Goods

if goods are found to be faulty we should be notified to discuss a return. After you have returned faulty items they will be inspected before a refund is applied, If the item is not deemed faulty upon inspection you will be charged return carriage at cost. 

Claims

If a product is damaged please contact us and we will organise a replacement or refund. If damaged in transport, any claim may not be entertained by the courier once the delivery has been accepted. Any package with visible damage must be noted to the courier who should advise what should be done to protect you in the event this has caused product damage.